Contact us

For any questions or support during your shopping experience at metraphy, please reach out to us.

We are committed to providing professional and timely assistance.

When to Contact Us

You can contact us for help with the following:
  • Product Inquiries: Questions about product details, materials, dimensions, or suitability.
  • Order Support: Tracking your order, checking shipping status, or reporting issues like payment success without order confirmation.
  • After-Sales Service: Reporting damaged, incorrect, or missing items, or to initiate a return or exchange.
  • Feedback & Suggestions: Sharing your ideas about our product selection, website experience, or service processes.
Official Customer Service Email: service@metraphy.com

Our Commitment:

We will respond to emails received on weekdays between 9:00-18:00 within 2 hours.

Emails received outside of business hours (including weekends and holidays) will be prioritized and answered by 9:30 AM the next business day.

For a Faster Resolution:

Please include the "Inquiry Type + Order Number" (e.g., "Order Support-#P2025XXXX") in your email subject line.

Follow-Up:

If your issue remains unresolved 24 hours after your initial email, please send a follow-up message. We will escalate the matter to ensure it receives proper attention.