Shipping Protection & Order Guarantee

Last Updated: July 2026

At Metraphy, we are committed to providing every customer with a secure, reliable, and worry-free shopping experience.

We understand that unexpected shipping issues can happen during transit. To provide additional peace of mind, Shipping Protection & Order Guarantee offers coverage for eligible orders affected by certain delivery-related issues, helping protect your purchase from the moment it leaves our facility until it arrives safely at your destination.

By selecting Shipping Protection & Order Guarantee at checkout, you agree to the terms and conditions outlined in this policy.

1. Shipping Protection Coverage

Shipping Protection & Order Guarantee provides coverage for eligible orders experiencing unexpected shipping issues, including:

1.1 Lost Packages

If your package is confirmed lost during transportation by the shipping carrier, Metraphy will work with you to resolve the issue.

Depending on product availability and the circumstances of the case, solutions may include:

• Replacement shipment of the original item
• Store credit
• Other appropriate resolutions

Our customer support team will review each case carefully to ensure a fair solution.

1.2 Damaged Items During Delivery

If your order arrives damaged due to shipping or handling during transit, please contact our customer support team as soon as possible.

To assist with the verification process, customers may be required to provide:

• Order number
• Photos of the damaged product
• Photos of the package and shipping label
• Any additional information requested by our support team

Once the claim has been reviewed and approved, Metraphy will provide an appropriate resolution.

1.3 Delivered but Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us immediately.

Our team may review:

• Carrier tracking information
• Delivery confirmation details
• Shipping address information
• Additional supporting documentation if required

Each situation will be evaluated individually to determine the appropriate next steps.

1.4 Shipping Errors or Delivery Issues

If your order experiences delivery issues caused by the shipping carrier, Metraphy will assist in investigating the situation and provide support whenever possible.

2. How to Submit a Claim

To request assistance under Shipping Protection & Order Guarantee, please contact our customer support team:

🌐 Website:
https://metraphy.com

📧 Email:
service@metraphy.com

Please include the following information:

• Order number
• Full name used for the order
• Description of the issue
• Photos or supporting documents (if applicable)

Our support team will review your request and respond as quickly as possible.

3. Claim Submission Timeframe

To ensure efficient processing, customers should report shipping-related issues within the following timeframes:

Damaged Orders:

Please contact us within 7 days after delivery.

Missing Delivered Packages:

Please contact us within 7 days after the carrier confirms delivery.

Lost Packages:

Please contact us as soon as possible after the carrier confirms that the package is considered lost.

Claims submitted after these timeframes may not qualify for coverage.

4. Coverage Limitations & Exclusions

Shipping Protection & Order Guarantee does not cover:

• Incorrect, incomplete, or outdated shipping information provided by the customer
• Packages returned due to customer refusal or failure to receive delivery
• Delays caused by customs clearance, weather conditions, holidays, carrier delays, or circumstances beyond our control
• Items damaged after successful delivery due to misuse, improper handling, or normal usage
• Product modifications, alterations, or damage caused after receipt
• Orders that did not include Shipping Protection at checkout

5. Customer Responsibilities

Customers are responsible for ensuring that all order information is accurate before completing checkout, including:

• Full shipping address
• Email address
• Contact information

Metraphy is not responsible for delivery issues caused by incorrect customer-provided information.

Shipping Protection & Order Guarantee is designed to provide additional support for unexpected shipping events and does not replace the customer's responsibility to provide accurate order details.

6. Shipping Protection Cancellation & Refunds

Shipping Protection may only be canceled before the order has been processed or shipped.

Once your order has entered processing or has been shipped, Shipping Protection becomes active and the protection fee is non-refundable.

7. Our Commitment

At Metraphy, customer satisfaction is our highest priority.

We are dedicated to creating a smooth shopping experience and providing reliable support whenever unexpected shipping issues occur.

Shipping Protection & Order Guarantee allows you to shop with confidence knowing that your order receives additional protection throughout the delivery process.

8. Policy Updates

Metraphy reserves the right to update, modify, or revise this Shipping Protection & Order Guarantee Policy at any time.

Any changes will be reflected on this page with the updated effective date.

9. Contact Us

If you have any questions regarding Shipping Protection & Order Guarantee, please contact our customer support team.

Metraphy Customer Support

🌐 Website:
https://metraphy.com

📧 Email:
service@metraphy.com